Globaltimes Nigeria reports that WEMA Bank encountered legal challenges in 2023, facing penalties totaling N61.350 million for breaching seven Nigerian laws. These findings were disclosed in the bank’s full-year 2023 financial statement.
Among the laws violated were cybersecurity regulations, a section of the Bank and Other Financial Institutions Act (BOFIA) 2020, and Central Bank of Nigeria (CBN) directives regarding Know Your Customer (KYC) protocols.
The penalties stemmed from various infractions, including failure to comply with cybersecurity frameworks, late submission of final returns, and violations of KYC regulations aimed at curbing financial crimes.
These revelations underscore concerns regarding the bank’s regulatory adherence and financial soundness.
“There is no doubt that having sufficient information about your customer and making use of that information is the most effective weapon against being used to launder the proceeds of crime.
In addition to minimizing the risk of being used for illicit activities, it provides protection against fraud, reputational and financial risks and enables individual financial institutions to recognize suspicious activities,” the CBN says in its KYC manual.
Similarly, the bank paid a penalty of N8 million for Risk-Based Supervision (RBS) breaches. The lender was likewise penalised for a regulatory breach on the CBN clearance, paying a fine of N2 million for the contravention.
For the late filing of its 2022 audited financial statements with the Nigerian Exchange Limited (NGX), the tier-2 lender was fined N1.9 million.
Fraud and burglary lower but still risks
Fraud and burglary are still big risks for the bank, which lost N256.387 million to them in 2023. However, this was far lower than N880.154 million lost by the bank in fraud and burglary cases in the corresponding period of 2022.
This would mean that the bank took some measures to tackle fraud and theft in 2023, said a credit risk analyst, Mr Osai Djemba.
Mr Djemba explained that the bank “must introduce artificial intelligence measures to reduce its exposure to theft to the barest minimum,” arguing that “sophisticated thieves and several criminals have infiltrated the Nigerian financial system to steal, kill and destroy.”
Complainants demand N10.8bn
Wema Bank left 9,974 complaints unresolved by December 2023. This is lower than 13,642 unresolved complaints reported in the corresponding period of 2022.
Various customers with these complaints demanded N10.843 billion from the lender over the issues.
The bank, however, refunded N11.258 billion to customers (apart from the N10.843 billion), the financial statement said.
“As a result of the initiatives stated earlier, the Bank successfully reduced the average time taken to resolve customer complaints by 60% compared to 2022, and the resolution rate increased from 93% to 98% demonstrating our commitment to improving the experience of our customers consistently and efficiently, the bank noted.
